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Nhận biết các dấu hiệu phi ngôn ngữ trong huấn luyện nhân viên

Để hiểu một vấn đề người ta không chỉ dựa vào những gì được nghe mà còn căn cứ vào cách thức vấn đề được nêu ra thông qua giọng nói, biểu hiện trên nét mặt, cử chỉ, điệu bộ.

kỹ năng huấn luyện nhân viên

Liệu nhân viên có trình bày vấn đề một cách tích cực, chủ động, tập trung hay tỏ ra bối rối. Quan sát các dấu hiệu phi ngôn ngữ của người học  để tìm cách hỗ trợ hoặc điều chỉnh cách tương tác, bài giảng trong buổi huấn luyện cho phù hợp.

 

Các dấu hiệu thường thấy trong buổi huấn luyện

Ánh mắt lo lắng cho thấy người học đang nghĩ về một điều gì khác. Hãy hỏi xem anh ta có cần giúp đỡ không.

Hai tay khoanh lại trước ngực là dấu hiệu không muốn trao đổi

Châu mày và khom vai là dấu hiệu của sự nghi ngờ hoặc có thể là tức giận. Hãy hỏi xem người học nghĩ gì về những điều bạn vừa trình bày.

Thái độ bồn chồn, luôn xem đồng hồ, mắt nhìn sang hướng khác là dấu hiệu của sự chán nản, lo ra. Hãy hỏi xem làm thế nào để lấy lại không khí tập trung trong buổi học.

Đưa tay lên mặt, kéo tai cho thấy sự ngờ vực.

Mắt nhìn xa xăm cho thấy ẩn chứa sự không chắc chắn về một điều gì đó. Hãy hỏi xem liệu có khúc mắt gì cần phải trao đổi thêm không.

Hãy quan sát trong lúc buổi huấn luyện các dấu hiệu này để có những hành động phù hợp giúp buổi huấn luyện diễn ra tốt đẹp.

Lời khuyên

  • Hiểu được ngôn ngữ cơ thể sẽ giúp bạn có cái nhìn sâu hơn để có cách tương tác thích hợp
  • Suy nghĩ của người học sẽ bộ lộ qua dáng vẻ bề ngoài vì thế hãy quan sát cả lớp học nếu có thể
  • Điều chỉnh ngay lập tức khi thấy đa số người học có dấu hiệu chán nản, lo ra
  • Dừng lại, khi thấy dấu hiệu không muốn học của đa số mọi người.

Theo Huấn luyện hiệu quả

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